Are you looking for the next challenge in your leadership career? Do you have a passion for customer service and developing others? Then this could be the opportunity for you! Our benefits Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead! Additional benefits include: Above award wages and late shift penalty every day A constructive team culture with a consistent focus on internal leadership development and organisational culture Participation and accreditation in leadership programs such as Human Synergistics, The Leadership Circle and Values Connection A scholarship program worth up to $1500 funding per year towards studies to contribute further to your career such as GMDC, MBA or Bachelor. Four (4) weeks of Annual Leave with the benefit of an additional week for working 30 Sundays or Public Holidays in a year Health and Wellness benefits including subsidy for fitness membership, annual flu vaccination and Employee Assistance Program Free espresso coffee and soft drink Discounts on food, coffee and events at Lantern Club and our four other clubs across NSW A great opportunity As a Duty manager, your role will involve: Having the keys to the castle! You'll be responsible for overseeing daily operations across the entire club and leading our team in exceptional customer service and hospitality. Creating memorable experiences for our customers including problem solving complex operational issues and conflict management Provide leadership, coaching, development and performance feedback to all team members, including managing performance concerns, recognising exceptional performance, and supporting training and onboarding. Daily reporting requirements including providing insight into fluctuations in wages, wastage, stock and other cost contributors To succeed in this role, you will need: At least 12 months experience in leading and managing diverse teams with varying levels of experience within the hospitality industry. Experience with gaming is a must. Confidence to work independently and think on your feet to resolve issues and to manage tricky situations, remaining calm under pressure Exceptional verbal, written and digital communication with team and customers, including formal documentation and ability to have the ‘difficult’ conversations Knowledge of club operations and governing legislation Flexibility and availability across the operating hours of the club (6:30am-4am) Current RSA, RCG and ARCG certificates (or willingness to obtain) Who are we? At Lantern Club, we are committed to making a significant contribution to the quality of community life. Click HERE to check out our website and learn more about the beautiful Lantern Club! Lantern Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all.
